Cannot scan from HP Office Pro 9010

[MohawkPower]

I could not print to my HP Office Jet Pro 8710 from my PC, so I bought an HP Office Jet 9010 .  Now I can print, but I cannot scan.

I have updated my PC, and reinstalled HP Smart many times.  

Something is wrong with my PC, not the printer.  My wife can print and scan from her HP laptop, and I can print from my Android.  

Need help with getting my laptop fixed.  HP Laptop 15-dy1xxx    8NB26UA#ABA   LAPTOP-7US2CGK6

[KrazyToad · Accepted solution]

@MohawkPower

Welcome to HP Support Community

I would like to help

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJP9010/HPEasyStart-13.0.6-OJP9010_49_9_4593_1_We... and follow the onscreen instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[MohawkPower]

THanks,

While waiting on this, I contacted HP Support for my laptop, which was still under warranty, and they got my 9010 Printer and and 8710 printer set up so they would scan and print, so I am all set. 

B

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you