Cannot scan from the printer

[Marian21]

I cannot scan from my printer.  However, I can scan from the HP app on my computer.  When I print the test results it says Proxy failed.  My computer is set up to Automatically Detect settings under Proxy.  My printer worked once before for scanning but stopped.  It is connected to my wireless network fine.  I called my internet provider and windows support person who both said to contact HP.  Does anyone know what is going on?

[Jay_G24]

Hi @Marian21,

I'd like to help!

To assist better -

1. Is the printer connected to home or public network?
2.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
3. What is the status of the wireless light on the printer, steady or blinking?
4. Are you able to make copies using the printer?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Marian21]

Jay,

Printer is connected to a home network

5GHz network band

Wireless network light solid

Yes, I can make copies

Again, I can use the HP software on my laptop to scan but I cannot use the Scan, Email on my printer.  What I don't understand is that I was able to do this before and now I am getting a proxy error.

[Jay_G24]

Are you trying to scan to email or scan to computer?

Let me know!

[Marian21]

Scan to email

[Jay_G24]

I understand you are not able to scan to email and receiving proxy error.

Restart web services:

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

Kindly perform the steps mentioned in this document - Cannot Connect to Web Services

To access the EWS page of the printer,

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.

Hope this helps! Keep me posted.