Cannot scan legal documents from Officejet Pro 8710

[SkippyFrog]

Cannot scan legal documents from Officejet Pro 8710 to Windows 10 PC. Have changed printer driver settings to legal - did not work. No settings on the printer control panel to set for legal. I can scan legal from the printer to a flash drive installed on the printer and that works if I install the drivers for a USB printer and open the file just scanned from the computer. If I try scanning a legal page from the printer control panel to the computer it will scan but only letter size, bottom part of the legal page is cut off. Opened the HP scan app, changed settings for legal and also entire page and saved as a profile but does not give an option to SCAN, only to SAVE. Uninstalled all drivers, restarted computer, downloaded the latest drivers from HP and installed. Same thing. The HP Scan app does not have a SCAN button, only SAVE. 

[Dragon-Fur]

@SkippyFrog 

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Try / Consider

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First time only, make sure Webscan is "enabled"

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Next

• Open your favorite browser > type / enter Printer IP address into URL / Address bar

• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF
• Click Start Scan to scan your document / image using Webscan
• After the scan is complete, Save the scan to your computer.

Example - Enable Webscan (first time use only)

EWS_9025_Settings_Security_Administrator_3

Example - Webscan setup

NOTE:  Try setting Source as ADF - then check available paper size.

EWS_9025_Webscan_1

What else?

If you have not done so,

Try using HP Smart to scan your document from the ADF (document feeder)

Reminder:  Options are model dependent and are not guaranteed to be available on every printer.HP_Smart_W10_Scan_Document_Screen_4

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• Latest versions of HP Smart require that you be signed into the application

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 

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