Cannot scan or copy with HP LaserJet Pro M1132 MFP

[mvalen]

My printer suddenly cannot scan or copy from the flat bed. It gives a result of an empty page/page (I have faced the text downwards). Did work a couple of weeks ago. What can be wrong?

[DavidSMP]

Hi @mvalen,

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance regarding issues with copy and scan features of the printer. It will be a delight to assist you here.:)

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent power surge or outage?
• Did you hard reset the printer and check again?
• Does it scan or copy from the ADF?

It looks like a hardware issue with the printer.

• For now please try these step for copy related issues from this link: http://hp.care/2us29rB and check if the situation gets corrected.

If it does not work, please contact Hp phone support to get the printer replaced as it is faulty.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• (1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• (3) Once completed click the 'Show Options' icon on the bottom right.
• (4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂