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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-11-2020 02:03 PM

HP Recommended
Operating System: macOS 10.15 Catalina

Can any MacBook Air/HP Printer & Scanner users out there advise?

I cannot scan documents to PDF. My instructions are ignored! A JPEG is created, no matter what. The JPEG can afterwards be exported to PDF, but this can be time-consuming if ever I have to do a lot of scanning.

My printer is an HP Officejet J4580 All-in-one. Technical advice would be very welcome.

3 REPLIES 3

‎04-15-2020 11:05 AM

HP Recommended

Hi @Budakeszi_user

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue.

 

To better assist you - Are you trying to scan from HP Easy Scan or Image Capture? 

 

You may also refer to this document - HP Printers - How to Scan (Mac) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎04-17-2020 12:14 PM

HP Recommended

HP Easy Scan or Image Capture? I am not certain it is either. My printer/scanner is quite old. Can you advise?

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‎04-17-2020 08:41 PM

HP Recommended

@Budakeszi_user

 

Can you send us a picture of the scan settings? 

Asmita
I am an HP Employee

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