Cannot scan to folder anymore. Check name and password

[JP75017]

Hello, I cannot scan to folder from the printer HO9015 to Mac either Sonona or Monterey. It rerune a ccredential check user name and pwd message. I can acces the printer and scanner from the macs... I checked the user name, the pwd is the one of the mac, and both printer and mac on static IP V4 addresses. 

the Scan folder I scan to is shared, w SMD enabled and my user name is read and write .. Where can the pb come from ?

I checked with admin and with my user name

Tx in advance

[Raj_05 · Accepted solution]

Hi @JP75017,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've taken several troubleshooting steps already, which is great. Let's explore some potential solutions for your scanning issue with the HP OfficeJet Pro 9015 to your Mac running either Sonoma or Monterey.

• Ensure Folder Permissions: Double-check the folder permissions on your Mac. Even though you've set your username to have read and write access, verify that the folder permissions are correctly applied.
• Verify SMB Protocol: Make sure that the Shared folder is indeed using the SMB (Server Message Block) protocol. Sometimes, scanning to a folder might require SMB compatibility. You can check this in the Sharing settings on your Mac.
• Firewall and Antivirus: Check if any firewall or antivirus software on your Mac is blocking the communication between the printer and the shared folder. Temporarily disable these security measures to see if it resolves the issue.
• Network Connection: Ensure that both the printer and your Mac are on the same network and subnet. Even though you've assigned static IP addresses, verify that there are no network configuration issues.
• Credential Format: Sometimes, the format of the username might cause issues. Try entering your Mac username in different formats (e.g., with or without the domain prefix, all lowercase, etc.).
• Printer Firmware Update: Ensure that your HP OfficeJet Pro 9015 has the latest firmware installed. Sometimes, firmware updates include fixes for compatibility issues like this one.
• Router Settings: Check the router settings, especially related to network sharing and SMB. Ensure that network sharing is enabled and properly configured.
• HP Easy Scan: Try using HP Easy Scan software on your Mac. Sometimes, using the HP dedicated scanning software can resolve compatibility issues.
• Reset Printer Settings: As a last resort, you can try resetting the printer settings to default and reconfigure the scanning settings from scratch.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[JP75017]

In fact you need to install hpsmart print and print center... otherwise the Mac seems not to allow the scanner to connect and the credentilas are not recognized... I don"t understant why, this is weird but true and it solves the pb.

BR
JP

[Raj_05]

Hi @JP75017,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support