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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Cannot scan to network folder, even though Test says OK

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04-23-2020 03:51 PM - edited 04-23-2020 05:22 PM
PART ONE: Network folder is on my Mac on my local network.
Short Story: followed instructions, Test said working OK, but attempts to Scan to Network Folder fail.
Details:
- I'm setting up Scan to Network Folder for first time. The Destination Folder is on my Mac, on my local area network.
- The Test function on the HP Utility says this is configured correctly - OK.
- On the M281 Control Screen, I select Scan to Network Folder and see Destination Folder and select it.
- I press Scan.
- M281 Control Screen says Connecting to Destination Folder
- Watching the Destination Folder on Mac, I see filename "Scan.pdf" for about a second, then it disappears
- Clicking on it during that second gives error message Corrupt File, cannot open
- I hear M281 complete the scan
- Error message appears on M281:
- Cannot write to Destination Folder
- Destination folder is read only, has the wrong permissions, or is no longer available
- I recheck Destination Folder .
- The folder permissions remain unchanged since the successful Test
- Folder permissions are confirmed as Read & Write
- Sharing permissions under "system prefs / sharing" on Mac are confirmed as Read & Write
- I tear a few hairs out and go back to Step 1
- along the way, I also try rebooting the printer, to no avail.
- quirks: When the printer reboots, the HP Utility loses its connection to the printer (understandably), but:
- At some point, I reinitiated the HP Utility's connection to the printer, and it unexpectedly caused the printer to reboot (but not every time I tried this).
- One of the reboots also brought up an error code on the printer Control Screen - I think it was Service Code 79 Restart - and then it re-rebooted.
PART TWO: Can I scan to a folder on my iCloud account? I do not know what to use for the network address. I figured I needed to get it working locally before I pursued this.
Thanks in advance to anyone who can offer help!
- Mad Monty
04-24-2020 05:28 AM
Hi,
Install the latest firmware below and let me know the results, I believe it should resolve the problem due to including the following fix:
- Fixed an issue in macOS High Sierra and later where Scan to Network folder would not scan above 75 ppi.
Cheers,
Shlomi
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