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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer

Screen shot of setup: 

travman67_0-1707591572632.png

 

1 REPLY 1
HP Recommended

@travman67 

 

Andr1611_0-1707596215921.png

Are you still using this printer and also HP Smart?

Windows 10 64-bit is still correct?
Which scanning software are you using?

 

Kind Regards
Andr-1611


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