Cannot scan...

[whitehalls]

Hi,

I used to be able to scan.

Today I installed the hp solution center because probably I had uninstalled it for some reason.

But it can't scan. The error I get when trying to scan is "The Scan cannot be performed because another program or computer is using the networked device".

I used "hp print and scan doctor". It says it cannot connect to the printer.

I already restarted and turned off pc several times already.

The printer seems to take in paper as well and just spits them back out or they remain stuck. But the print queue is empty.

Thanks

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-f2400-all-in-one-series/3811093
3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

[whitehalls]

Hi,

Should I uninstall also these 3 other hp programs:

 Thanks

[greenturtle]

Hi @whitehalls 

Just uninstall all and reinstall.

Thanks.

[whitehalls]

Hi,

Same error at first.

But the second attempt worked.

Thanks very much 🙂

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!