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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-17-2026 01:29 PM

HP Recommended

H. I tried to scan a picture but I couldn't. When I went to the scan doctor, it said that I had a driver issue. My computer has an OS windows 10. Can someone help?

 

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1 REPLY 1

‎01-17-2026 01:45 PM

HP Recommended

You need the full feature printer driver, not just a generic driver from Microsoft.  After that is installed any subsequent scanner tools can be installed.

 

If you have a really old printer dating from windows XP there are 3rd party scanner drivers that might work.


For general help for new router or printer please refer to this article in our printer database.

Please provide the exact model name of the printer for better assistance as I may be able to find videos to show how to connect or fix the problem. A printer can be a PRO or a PLUS or have the letter 'e' after the number and that can make a big difference. Some printers with the same number ID could be a LaserJet, Deskjet, or Officejet.

 

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