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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
There is a network folder along the path \\WIN-EF74JL8J2K9\bb into which we want to save scanned documents. When we enter all the necessary data, an error appears that such a path does not exist. Enter the password and login required to log into the WIN-EF74JL8J2K9 server. Domain I enter the IP address where the server is located. What could be the reason ?

 

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