Cannot send fax from MS word on OfficeJet Pro 8630

[EricKS]

I used to be able to print a MS Word document to a fax-printer. When i installed the printer drivers it created 2 printers for me - the printer itself and a Fax version of the printer.  It had been working fine as i would select the Fax version and a popup window would ask the fax number and send the fax.  Some time ago, I could not get a fax to send and left the issue be.  Today i needed to send another fax.  the pop-up window did not appear.  I printed the document and manually sent the fax via the input pad on the printer.  The issue is not the wiring connection for the fax but some issue in the software that communicates to the fax portion of the printer.  I know HP let any interface support lapse with Adobe Flash non support.  We can no longer have that useful interface.  I know this is old, still functions and has better scan glass area than new printers.  I'm looking for a solution to get the fax from document back.  Did some software upgrade take away that function?

[Dragon-Fur]

@EricKS 

Welcome to the HP User Community.

Fortunately, your printer and its software are both new enough that you need not be concerned with anything having to do with Adobe Flash.

An upgrade should not take away the printer fax setup - a Windows Update might have stomped on your printer software and left it "sort of working".

If you have not already done so,

Try / Consider:

• Uninstall the Full Feature Software from Control Panel > icon view > Programs and Features
• Restart the computer and log in
• Download-Save-Install the Full Feature Software
• Restart the computer and log in

Details / How-to / Examples

Printer Software

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in programs (for example, Word), and access to the full range of Printing Preferences / Shortcuts.  The full driver printer software includes HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

When installed,

HP Smart is listed in Settings > Apps > Apps and Features

HP Smart is never listed in Programs and Features

When installed,

The Full Driver printer software is listed in Control Panel > icon view > Programs and Features

And

The Full Driver printer software can also show up in Settings > Apps > Apps and Features

Examples - Printer Software - Installed

Programs_and_Features_Printer_Desktop_Icons_6

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Printer Software - Uninstall / Restart / Install

Download and Save

Full Feature Software - Full Driver printer software - Installation Package - Information and Download

HP Officejet Pro 8630 e-All-in-One Printer series Full Feature Software and Drivers 

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Uninstall Existing Printer Software (Full Feature Software)

Uninstall HP printer software and drivers

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and sign  in

Reminder: 

Windows > Uninstall HP printer software > Restart.

Next,

Open Control Panel > icon view > Devices and Printers

Check > If the printer is found, Right-Click and Remove the printer

If you have to "remove" the printer, next:  Restart the computer and sign in

NOTE:  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

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Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. 

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Officejet Pro 8630 e-All-in-One Printer series 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[EricKS · Accepted solution]

Dragon-Fur:

Thanks for the help.  4 days to to 10 min of work.  I had 12 years of legacy HP product installs that I tried to remove.  Got overly aggressive in the removals.  Long story short, corrupted my OS.  Had to rebuild PC from scratch and all the software reinstall headaches that come with it.  Once I was done with that, the printer drivers installed in 10 min and up and running.

Eric