• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Pro MFP M283fdw
Microsoft Windows 11

I have a new computer. Printer is set up for printing just fine. Need to scan, downloaded HPSmart. HP Smart sees my printer, but when I try to scan it asks me to sign in. When I try to, I get error message:

X-request-id:

58a236c0-dd76-11ef-9adb-0f0b803de676.0dbdc2c0-e0e4-11ef-9adb-0f0b803de676

tried again, error message: 

X-request-id:

9d583a90-e0cc-11ef-9265-13714d920254.ed459e30-e0e5-11ef-9265-13714d920254

Please help, I really need to scan! Thank you.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.