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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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This issue strangely happens on my iPad. My iPhone scans and prints with zero problems but on my iPad it forces me to create a new account or sign in whatever i want to do something with the printer. It is a deskjet 3835

1 REPLY 1
HP Recommended

@seichi

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

What's the version of HP Smart App installed on iPad? Please make sure the latest version is installed.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


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