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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-11-2016 06:45 AM

HP Recommended
Product: Hp Color laserjet PRO MFP M476
Operating System: macOS 10.12 Sierra

After i update to Sierra i cant save a pdf file of my scan. The button save is only grey and wont work. Any solution? I can add it to a mail but when i try to save to the harddrive it wont work.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2016 07:22 AM

HP Recommended

Hi,

Download and scan using HP Easy Scan below:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

 

Can you see any difference?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎10-11-2016 07:22 AM

HP Recommended

Hi,

Download and scan using HP Easy Scan below:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

 

Can you see any difference?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-11-2016 07:34 AM

HP Recommended

Yes its working now. Thanks Alot

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‎01-21-2017 04:19 AM

HP Recommended

I am having the same problem with the deactive save button after scanning. But unfortunately I am not able to download the scan software, you mentioned.

 

After clicking on http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_... I'm getting this message:

Not Found

The requested URL /pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_6_1.pkg was not found on this server.

 

Could you please either update the URL or even better fix the problem in the current version?

 

Thanks.

Ingo

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