Cant scan document from printer to computer as a PDF.

[saladad78]

I tried scanning a document from the printer to the computer and it would not scan as a PDF. How do I get it to scan as a PDF file. I only saw options for a JPEG and some others i did not recognize.

[sandytechy20]

@saladad78

Welcome to HP forums, I see that you are unable to do a scan to the computer as PDF format.

• When did this issue start?
• Did you run any updates on the printer?

meanwhile,  perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Update the printer firmware

Refer this HP document to update the printer firmware:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[saladad78]

I Tried the solution given but it did not work.

[Raj1788]

@saladad78,

Thanks for the reply,

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

Save page or photos into one PDF file using HP Scan. You must have Adobe Reader software installed on the computer.

1. Check the following requirements for multi-page scanning into one PDF file:

   • To save multiple photos into one file, you must use the PDF document-related shortcuts.

   • Use a resolution setting of 300 DPI or lower.

2. Search Windows for HP, and then select your printer.

   HP Printer Assistant opens.

3. Click Scan, and then click Scan a Document or Photo.

   HP Scan opens.

4. In HP Scan, select the Save as PDF or Document to File shortcut.

   • If you scanned multiple pages from the ADF, click Save. All pages save into a single file.

   • If you scanned from the scanner glass, load the next page or photo on the glass. Click the plus button  or  in the HP Scan preview window to scan the next item. Repeat this step until all pages or photos are scanned, and then click Save.

5. Select PDF in the Save as type menu.

6. Change the file name and the folder you want to save the scan to, and then click Save.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-6960-all-in-one-printer-seri... to install the drivers.

Try to scan.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)