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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-18-2021 03:18 AM

HP Recommended
Product: HP LaserJet Pro MFP M428dw
Operating System: Microsoft Windows 10 (64-bit)

Cant scan from HP LaserJet Pro MFP M428dw to local SMTP server 25 port.

I see error: emailServerSettingPage-ErrorSecureConnectFailed

Use secure connection SSL/TLS (unchecked)

Server Requires Authentification (empty)

Firmware TETONXXXXN002.2014A.00 Date 2020-04-02

Category:
2 REPLIES 2

‎02-18-2021 11:33 AM

HP Recommended

Hi,

What email server do you use? from your description it seems as the server likely reject the connection using port 25, this is a matter of connectivity or incorrect configuration, so the used settings would be crucial to better understand what might be the cause.

 

Shlomi



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‎02-18-2021 02:36 PM

HP Recommended

Email server:

Exchange Server 2007 SP1

ver. 08.01.436.000

Other our printers scan to email by  25 port without errors, no ssl/tls, not auth or password.
Can we switch off secure protocol on HP printer?

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