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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
eliks-tm
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Message 1 of 3
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Cant scan from HP LaserJet Pro MFP M428dw to local SMTP server 25 port

HP Recommended
HP LaserJet Pro MFP M428dw
Microsoft Windows 10 (64-bit)

Cant scan from HP LaserJet Pro MFP M428dw to local SMTP server 25 port.

I see error: emailServerSettingPage-ErrorSecureConnectFailed

Use secure connection SSL/TLS (unchecked)

Server Requires Authentification (empty)

Firmware TETONXXXXN002.2014A.00 Date 2020-04-02

2 REPLIES 2
ShlomiL
Level 17
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Message 2 of 3
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HP Recommended

Hi,

What email server do you use? from your description it seems as the server likely reject the connection using port 25, this is a matter of connectivity or incorrect configuration, so the used settings would be crucial to better understand what might be the cause.

 

Shlomi



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eliks-tm
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Message 3 of 3
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HP Recommended

Email server:

Exchange Server 2007 SP1

ver. 08.01.436.000

Other our printers scan to email by  25 port without errors, no ssl/tls, not auth or password.
Can we switch off secure protocol on HP printer?

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