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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-05-2023 04:57 PM - last edited on ‎04-27-2023 05:47 AM by Retired

HP Recommended

I tried to scan from the printer it gives error printer not designed to scan although i have scanned many times begore 

Category:
1 REPLY 1

‎02-13-2023 06:20 AM

HP Recommended

Hi @Ayatelturky,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.


- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer. 

- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) on the unit. 


Take care and have a great day ahead.

Rainbow23 - HP Support.
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