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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-03-2025 10:04 PM

HP Recommended
Product: HP ScanJet Pro N4000 snw1 Sheet-feed Scanner
Operating System: Microsoft Windows 11

Hello brain trust!  I am unable to update my driver for my scanner.  When I run the latest driver download from HP, the exe file loads and I see a command prompt window come up for a fraction of a second.  But then that's as far as it goes.  Running in admin mode does not help.  I am stumped.  Hoping someone has seen this before and know the secret fix.  Cheers!

1 person had the same question
2 REPLIES 2

‎02-04-2025 05:21 AM

HP Recommended

Use 7zip software to unzip exe file then you will probably have .dll file and update drivers manually using option Have disk and selecting .dll.




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‎02-04-2025 03:38 PM

HP Recommended

Appreciating your suggestion.  The driver update from HP includes the EXE file and a BIN file.  Using 7-Zip to look inside them both.  The EXE file has no DLLs in it and the BIN file has dozens and dozens of folders.  No readily apparent DLL there.  Not sure what do try next.  Open to any suggestions.

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