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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-17-2020 07:56 PM

HP Recommended
Product: Dell PC
Operating System: Microsoft Windows 10 (64-bit)

The card stock note card paper is not properly drawn into my HP OfficeJet Pro 8210 such that the images are not formatted correctly.  I have it set up for card stock and have done all the internal cleaning that HP suggests and the problem persists.  I have ruined many pieces of card stock.

2 REPLIES 2

‎01-17-2020 10:18 PM

HP Recommended

Hi,

What Cardstock media do you use in the printer? check it information and compatibility with the printer.

The printer supports 163 to 200 gsm Card media for Inkjet printers, be sure the paper meets these specifications, else it will unlikely feed correctly.



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‎01-20-2020 09:49 AM

HP Recommended

You may have solved my problem.  The card stock I am attempting to use is 230 g/m squared or 10.5 mil.  Too thick, eh?

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