Cartridge Error:Refer to device documentation

[KLJK]

I have tried using a Print and Scan Doctor and downloading updated software.

Changed ink cartridges; checked for jams; turned computer and printer off and on; unplugged printer - 

We can not get our printer to work.  

Just keep getting the message -

Cartridge Error: Refer to device documentation for troubleshooting.

(and can't find that error message on any troubleshooting pages)

Your help is greatly appreciated!

KLJK

[KrazyToad]

@KLJK

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
 

I have gone through your Post and would like to help

Have you installed genuine HP Cartridges?

Do you get the same error when using the old cartridges?

Please remove the cartridges, clean the electrical contacts with a Lint-Free cloth

Reinstall the cartridges and perform a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

If the issue persists, Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you and have a wonderful day  😊

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