Cartridge Problem Envy 5020

[Churf]

Almost everytime I wish to print, it is hit and miss as to whether it will work. If it prints one page, then it will show a fault before I can print again. I constantly get the message Cartridge Problem and then it asks me to remove and reinstall the indicated cartridge, making sure it is correctly installed.

This is a new machine (less than 2 months). Occasionally it is OK but 8/10 times, I get this message
I have Instant Ink and so the cartridges are correct

They are correctly inserted

The contacts are clean

I have updated and rebooted the drivers

If I pull out and replace the cartridges, it will print beautifully, 1 page, and then give me the same error again and again

Help, before I return it to PC World and get a Canon!

[A4Apollo]

Hi! @Churf, Welcome to HP forums.

I understand you are getting remove and reinstall the indicated cartridge error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried printing using a different ink cartridge?

Excellent description and a great diagnosis done. It is greatly appreciated.

Try updating the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

It's sound like an ink cartridge issue check the ink levels on your printer and replace the low, empty or faulty ink cartridges.

Make sure the ink cartridges are correctly installed

The printer might display an error if the ink cartridges are not correctly installed. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again.

1. Turn on the printer.

2. Load plain paper into the input tray.

3. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.

   The carriage moves slightly to the left.

   Figure : Opening the ink cartridge access door

   

4. Wait until the printer is idle and silent before you continue.

5. Lift up the lid on the ink cartridge slot, and then pull up on the ink cartridge to remove it from the slot.

   Figure : Removing the ink cartridge

   1. Lift the lid

   2. Gently push the lid back

   3. Pull up on the ink cartridge

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Do not touch the contacts or nozzles

   

6. Inspect for and remove any protective tape from the contacts.

      CAUTION:

   Do not try to remove the copper electrical strip.

   Figure : Removing the plastic tape

   

7. With the nozzles toward the printer, insert the ink cartridge into its slot until it snaps into place.

      NOTE:

   Install the color ink cartridge on the left and the black ink cartridge on the right.

   Figure : Inserting the ink cartridge

   

8. Close the lid on the ink cartridge slot to secure the ink cartridge into place.

9. Repeat these steps for the other ink cartridge, if necessary.

10. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door

    

Try to print.

If the issue still persists after trying out the steps. Please share us few details through a private message.

So I can check the account details and ship you the replacement ink cartridges.

Instant ink account no-

Instant ink email address-

Printer serial number-

Refer this article to further troubleshoot ink cartridge errors on your printer. Click Here

Let me know if this helps!

Have a beautiful day ahead! 🙂

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[Jamesy1502]

My printer refuses to accept the colour cartridge even after I have replaced it, I’ve used two brand new cartridges and it didn’t register either of them. I’ve checked them for plastic tags and followed all other instructions given to no avail and without the colour cartridge registering I cannot print anything even if it doesn’t need colour which provides me with issues as I’m a uni student