Change format and resolution for HP Cloud Scan

[Seppy78]

How can I cable the setting for format or Reduktion when scanning to HP Cloud? Clicking on > does not work. Scanning from ADF result in having x

 

[MysteriousMe]

@Seppy78,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Check HP Smart App Settings

1. Open the HP Smart App on your computer or mobile device.
2. Go to Scan and select Scan to Cloud.
3. Look for the Settings or Preferences option.
4. If available, adjust:
   • File Format (JPEG, PDF, PNG, etc.).
   • Resolution (DPI) – higher DPI means better quality but larger files.

Use HP Embedded Web Server (EWS)

1. Find your printer’s IP address:
   • Print a Network Configuration Page from the printer menu.
   • Look for the IP address (e.g., 192.168.x.x).
2. Open a web browser and enter the IP address.
3. Navigate to Scan Settings > Cloud Scan.
4. Adjust the file format and resolution if the option is available.

Try a Different Scanning Method

If clicking > does not work:

1. Use HP Scan and Capture (Windows) or Image Capture (Mac).
2. Save the scan locally, then manually upload it to HP Cloud.
3. Try scanning from a different device (PC, phone, or tablet).

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Asfiya03

HP Support

[Seppy78]

 

Hello, thanks for responding. It does not work as the menu „Scan Settings > Cloud Scan“ isn’t existing.

[Max3Aj]

@Seppy78, Thank you for your response. 

Since the "Scan Settings > Cloud Scan" option isn't available in the HP Embedded Web Server (EWS), here are some alternative solutions:

1. Check HP Smart App on Another Device

• Try adjusting the scan format and resolution using the HP Smart app on a different device (Windows, macOS, or mobile).
• Ensure the app is updated to the latest version.

2. Use HP Scan Software (Windows or macOS)

• If the HP Smart app doesn’t provide the needed settings, try using HP Scan and Capture (Windows) or HP Easy Scan (Mac).
• Save the scan with your preferred resolution and format, then manually upload it to HP Cloud.

3. Use Alternative Web Interface Settings

• In the EWS, check under:
  • Scan > Scan to Network Folder (if available) – you might be able to adjust the format.
  • Scan to Email – some settings for file format and resolution may be found here.

4. HP Print and Scan Doctor (Windows)

• Run HP Print and Scan Doctor to check if there are any missing configurations.

5. Firmware Update

• Ensure your printer's firmware is up to date via EWS or HP Smart.

If my response helped resolve your issue, kindly click “Accepted Solution” — it will help others find their way to the solution as well. And if you’d like to show appreciation, clicking the “Kudos/Thumbs Up” at the bottom right will let me know!

Take care and have an amazing day ahead!

Warm regards,

Max3Aj

HP Support