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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-12-2024 01:39 PM

HP Recommended

I am trying to change my printer settings in the HP Smart app on my computer and i keep getting this message, "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer."

I have tried to do a factory reset but it didnt help. I can not contact the original owner, my Grandmother, as she is no longer with us. 

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1 REPLY 1

‎12-14-2024 08:03 AM

HP Recommended

Hi @chele63,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Gaya1239

HP Support


A_Gayathri
HP Support Community Administrator.
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