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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-12-2020 04:51 PM

HP Recommended
Product: HP 8610

Changed computer to Windows 10 and scanner will not recognize the computer

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1 person had the same question
1 REPLY 1

‎11-13-2020 06:27 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Download and install the HP FULL software solution, enable Scan to Computer.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8610-e-all-in-one-printe...

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer
https://goo.gl/Ob5wp5

How to use "Scan to Computer" properly
https://goo.gl/PBAsfq

Hope that helps.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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