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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Officejet 4650
macOS 10.12 Sierra

Greetings,

 

This likely applies to all HP printers with scan capability, but how do you change the default folder a document is scanned to when you initiate from the printer?

 

Whenever I scan something to a PDF format, it saves to my photos folder - not too convienient.

 

I would prefer to have a desktop folder for all my scans (except scan to email) PDFs, JPEGs, etc.

 

I'm sure this can be changed, but I can't seem to locate any insrtuctions on how to do it (on a Mac). 

 

Any help appreciated, thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @JimLeibold,

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you want to know how to change the default scan folder.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Follow below steps to change the default scan folder.

 

  • You may change the default settings by changing the default scan shortcuts from the HP software:
  • Open the printer software and select Scan a document or Photo.
  • Click the Advanced Settings button for the used shortcut and select the destination folder within the Destination tab.
  • Click OK and then click the Scan button.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solutionas it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

Hi @JimLeibold,

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you want to know how to change the default scan folder.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Follow below steps to change the default scan folder.

 

  • You may change the default settings by changing the default scan shortcuts from the HP software:
  • Open the printer software and select Scan a document or Photo.
  • Click the Advanced Settings button for the used shortcut and select the destination folder within the Destination tab.
  • Click OK and then click the Scan button.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solutionas it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Thank you - problem solved!

HP Recommended

Thanks for the reply and glad that the issue is resolved.

 

Please do post your technical queries on our Forums for assistance. 

Chimney_83
I am an HP Employee

HP Recommended

I have basically the same question. I'm trying to change the destination folder for my scans (it currently goes to my Pictures folder).

 

I have tried the above but don't see where, on my Officejet Pro 8720 that I have the same path(s) as above to change the folder destination. I did use the desktop scan application and changed the destination folder there, but when I scan directly from the printer, it always goes to the Pictures folder.

 

I'm scanning to a Mac (MacBook Pro) running Mojave.

 

Please help!

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
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