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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HO 6960
Microsoft Windows 10 (64-bit)

: http://hp.care/2FN1j3i

This link was in the instructions for changing paper size.

I received get a warning from Bitly, it offers the full URL , when I use it I receive a 404 error.

1 REPLY 1
HP Recommended

@DBinLA 

 

Not sure.

The actual message within that warning is pointing to a Firmware package.

?

 

 

Try a different browser - or clear your cookies and cache in your current browser

For example, for now - use Edge browser in place of stubborn Firefox

 

Consider...

 

Paper size is something you adjust on the the printer and within the driver (printer software)

 

For example

 User Guide > page 14

 

Example

Paper Setting on Printer Control Panel

 

Check / Adjust / Retain the Paper at the Printer Panel

 

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK

 

NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom

 

Set the Preferences - Windows

 

  1. Check / enable the printer as the “Default Printer”

 

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default

 

  1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

 

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences

OR

Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage > Printing Preferences

 

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

 

NOTE - Make changes to a Shortcut

  • Select a shortcut and adjust the settings for paper, source (tray), other settings
  • If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save under a new name
  • Click OK to save the setup

 

===================================================

 Embedded Web Server (EWS)

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Click Apply to save changes

 

General Example - EWS - Tray and Paper Management

NOTE:  Trays and paper are model dependent

EWS_9025_Preferences_Tray_and_Paper_Management_AllEWS_9025_Preferences_Tray_and_Paper_Management_All

 

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6960 All-in-One Printer series

 

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We are a world community of volunteers dedicated to supporting HP technology

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Answered? Click "Accept as Solution" to help others find it.

 

Dragon-Fur

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