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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-23-2018 02:43 AM

HP Recommended
Product: HP 3050A J611 series

Hi, I need to change the light bulb of my HP scanner and wanted to know where I could get a replacement bulb, if that is even possible.  I tried googling it, but didn't find any sites that sell replacement bulbs.  I don't really want to through the scanner/printer/copier away, if I can easily fix it.  It seems a waste.  If anyone could help me that would be great.  Thank you, Mariana 

2 REPLIES 2

‎02-23-2018 03:32 AM

HP Recommended

Hi,

A such cannot be purchased from a store, you need to send your printer to a local service center to replace such an internal  component..



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‎08-21-2018 04:28 PM

HP Recommended
Everyone forgets about the AC power adapter.
Gotta make certain the 3 prong plug that goes into the adapter box is pushed in all the way. Plug it into a wall socket that doesn't share any other load on it to test. I'd first suspect the problem is that the power adapter took a high voltage spike surge that weakened its components. Its not putting out the high wattage necessary to get that nice bright lamp glow. You can try to repair it or better just replace it. Power supplies are the work horses of all ac electronic devices and bear the most load and takes hits from the power line . Hence they're the first thing you should suspect with weak or no bulb light.
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