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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Envy 7640
Microsoft Windows 10 (64-bit)

I would like to scan a document by using the top drawer and scan as PDF. But the printer only scans when I put the document on the glas plate en then it only scans in JPEG format. How can I switch to PDF?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I would also add that such behavior may occur once scanning from the printer front panel using a WSD discovery rather then the HP Software.

 

If you scan from the printer front panel be sure to select your computer name only with no added word after it, on the next screen you will be able to select Save as PDF.

 

If you so not see the computer name only listed go to the HP Envy 7640 software from your PC, select Scan and then Manage Scan to Computer, from there ensure the feature is enabled for the HP Software and that you select the computer name EXACTLY as listed on that dialog.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2
HP Recommended

@Putten6

 

Download, Save, and Install:

HP Scan Extended

 

Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

 

Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin

Right-Click HPScan.exe > Select Pin to Taskbar / Send to Desktop / Pin to Start

 

Assuming:

  • You have previously installed the printer Full Feature Software,
  • You are using a Media (kind of paper) and a Size of paper supported in your printer's Automatic Document Feeder,

then

  • The software can scan using the ADF

 

Example - HPSE "Save as PDF"

HPSE_Scan-to-PDF_1HPSE_Scan-to-PDF_1 Reminders: 

Remember to verify / adjust the various settings in More >

When everything is "as you like it", click Scan

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

 

 

Dragon-Fur

HP Recommended

I would also add that such behavior may occur once scanning from the printer front panel using a WSD discovery rather then the HP Software.

 

If you scan from the printer front panel be sure to select your computer name only with no added word after it, on the next screen you will be able to select Save as PDF.

 

If you so not see the computer name only listed go to the HP Envy 7640 software from your PC, select Scan and then Manage Scan to Computer, from there ensure the feature is enabled for the HP Software and that you select the computer name EXACTLY as listed on that dialog.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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