Claiming my HP Envy 4520 to the HP Smart App

[ellbarlea]

I am trying to scan to my Mac from my HP Envy 4520. When I click the ePrint button on the display, it says "connecting" for a short period of time and returns back to the home screen. When I go into Web Services settings, it says ePrint is on. I then clicked on "print info page" to get my code and it says "downloading from the internet...review the page for important information" and then goes back to the web services page. When I try to display my printer's email address, it just says "connecting" forever and never stops. How can I get this set up so I can scan to my computer? 

[Jay_G24]

Hi @ellbarlea,

Welcome to the HP Support Community

I'd like to help!

I understand you are trying to scan to your mac.

I understand you want to scan to the computer from the printer, but are you able to scan from the computer? Is scan to computer-enabled on your computer?

Download the HP Utility for Mac from here.

Try following the steps below-

Open the HP Utility Folder and go to Scan to Computer

Try Scanning.

To scan from the computer refer to -https://support.hp.com/us-en/product/hp-officejet-pro-8720-all-in-one-printer-series/7902032/documen...

To resolve the web services issue -https://support.hp.com/us-en/document/ish_4152459-4016255-16

Hope this helps! Keep me posted. 

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