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‎11-08-2020 11:33 AM

HP Recommended
Product: HP Office Jet Pro 9015 Printer
Operating System: Microsoft Windows 10 (64-bit)

I recently bought the printer and it was working wonders a few seconds ago. However, I tried to put some paper inside it got jammed. I took the papers out. Then, I tried to clean the rolls and initiate again the printer. I put the tray back correctly, no problems or paper pieces jammed. But the printer always says on the screen "Close the paper tray"

 

I am desperate please help! Nothing works!

Category:
1 person had the same question
1 REPLY 1

‎12-03-2020 02:24 PM

HP Recommended

@Omarvelez14

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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