Color Laserjet Pro MFP M283fdw

[illini1959]

First, it's ridiculous that there is ZERO human support e.g. chat/phone.

This scanner is suddenly only saving to PDF files. I've had this scanner for years and had no problem, not sure why there is this change. I do not want PDF files - how can this be fixed? I have gone through the hoops on the HP website for updated drivers etc. I never changed this and don't understand why this happened.

Thank you.

[TheHelper0007]

Hi @illini1959,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating it can be when your scanner suddenly changes its behavior without any action on your part. I'd be happy to help figure this out.

To clarify, are you scanning from the printer's control panel, HP Smart app, or another software? Also, did this issue start after any software or firmware updates?

Meanwhile, you might try:

• Checking the scan settings in HP Smart or HP Scan to see if other file format options are available.
• If using HP Smart, uninstalling and reinstalling the app to refresh its settings.
• Trying a different scanning method, like Windows Scan (on Windows) or Image Capture (on Mac) to see if other formats appear.

Let me know, and we can troubleshoot further!

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

darkmaniac0007

HP Support