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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

keep getting "Computer not found" on HP scanner.  I keep finding that I need to reinstall the software.  Don't know how to do that. (I have the disc)

2 REPLIES 2
HP Recommended

Hi @Irty,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.


- Connection method - USB, physical LAN, or wireless?

Take care and have a great day ahead.

Rainbow23 - HP Support.
HP Recommended

Hi community!

 

To solve this issue, it is recommended that you reinstall your printer driver, in the following video you will have the installation step by step.

 

How to Connect an HP Printer to a Wi-Fi Network with HP Smart 

 

I hope it helps.

 

SofiaML
HP Support Community

I work on behalf of HP.
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