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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-19-2023 11:00 PM

HP Recommended
Product: hp officejet 5200 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

So I own an HP OfficeJet 5200 All in One series. It claims I can scan saving as PNG but can't seem to figure out how. 

Is this available on HP Smart? I've seen posting with similar questions on saving in other formats besides JPG and PDF. Usually tells you to download " FULL ". I've downloaded full drivers but still get no progress. I only see the two options. 

Am I missing something?

 

Thank you in advance

 

Category:
1 REPLY 1

‎05-22-2023 08:29 PM

HP Recommended

Hi @Pr1nt_Question,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Can you download and install the HP FULL Solution Software for your operating system: Click here

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Under HP Scan,  select "Everyday Scan": it will have the following "File Types" (example)

greenturtle_0-1643603950000.png

 

Hope that helps.

 

You may also refer to this document 

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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