Connect Scanner to new email address

[CRS2026]

I am changing my mail address.  How do I get a PIN for the new address?

[Hawks_Eye]

Hi @CRS2026 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand you’re updating your email address and need to connect your HP scanner with a new PIN. Thank you for letting me know—have you already tried any steps to update the email or request a PIN through the HP app or embedded web server?

To guide you correctly, could you share a few details:

• The exact HP scanner or printer model you’re working with
• Whether you’re using the HP Smart app, Embedded Web Server (EWS), or another method to manage email setup
• If the scanner was previously working with your old email address

This will help me narrow down the right process for generating a new PIN linked to your updated email.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[CRS2026]

The Printer / Scanner is HP OfficeJet Pro 7720

Connection with computer is by WiFi

My address col....am.com is about to be discontinued.  I already have a new address functioning but cannot see how to get a PIN to connect the Scanner to the new address

[Hawks_Eye]

Thank you for confirming the details. I understand you are using an HP OfficeJet Pro 7720 connected via Wi‑Fi and want to update the email address for scanning, with a new PIN linked to your new account. Let’s go through the recommended HP steps to set this up:

Step 1: Open the HP App

• On your computer or mobile device, launch the HP App.
• Make sure your OfficeJet Pro 7720 is connected and detected in the app.

Step 2: Access Scan to Email Setup

• In the HP App, select your printer.
• Navigate to Advanced Settings. This will open the Embedded Web Server (EWS) in your browser.
• In the EWS, go to the Scan tab, then select Scan to Email Setup.

Step 3: Add New Email Address

• Choose Outgoing Email Profiles.
• Select New to add your updated email address.
• Enter the new email details as requested.

Step 4: Request PIN for New Address

• During setup, the system will send a PIN to the new email address you enter.
• Check your inbox for the PIN.
• Enter the PIN in the EWS to verify and complete the setup.

Step 5: Save and Test

• Save the new profile.
• Perform a test scan to confirm that documents are successfully sent to your new email address.

You can follow the official HP instructions here:
HP OfficeJet Pro 7720 – Set Up Scan to Email

This process ensures your scanner is linked to the new email address with a fresh PIN generated securely through HP’s system.

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[CRS20261]

Thank you for the info; sorry for delay.

The HP Smart will not find my printer, even when I add the IP address.  This is strange because I have no trouble printing and I can scan to the old email address.

Suggestions?

[Pallipurath · Accepted solution]

Hi @CRS20261

Thank you for responding.

I understand that you are unable to find the printer in HP Smart. Please be informed that HP has replaced HP Smart with HP APP, I would request you to please uninstall the HP Smart and Install the new HP APP https://www.hp.com/us-en/hp-app/overview.html  and try connnecting the printer.

Have a good day.

[CRS20261]

Thank you for advice.  I have sorted the issue with a work-around.  Opened the printer on PC, went to Scanner properties and can now scan to the PC without logging in on Printer.

All sorted for now.

[Pallipurath]

Hi @CRS2026

Thank you for responding.

I’m glad you were able to find a workaround by accessing the scanner properties directly from your PC. I recommend continuing to use the official HP scanning software or the printer’s embedded solution once the login issue is resolved. This ensures that all features, such as scan-to-email or network folder integration, remain available and supported.

Please feel free to contact us if you are facing any issues in the future.

Have a good day.