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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-15-2018 09:36 PM

HP Recommended
Product: OfficeJet 3830
Operating System: macOS 10.13 High Sierra

Printer/Scanner is connected to wifi, but I can't get it to connect to my MacBook. I'm sure there is a simple connection/command I've missed.

13 people had the same question
1 REPLY 1

‎02-16-2018 05:15 PM

HP Recommended

@BonnyLu,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are facing issues setting up the printer on your Mac computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article to install the printer on your Mac computer.

 

http://hp.care/2C4b4HZ

 

Let me know how it goes and you have a great day!

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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