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‎02-26-2025 10:31 PM

HP Recommended
Product: HP OfficeJet Pro 9125e All-in-One Printer
Operating System: Microsoft Windows 11

Printer is not detecting the telephone line after setting up FAX; just move from my old printer, same set up. Tried to do a TEST Report and it PASSED Hardware Interface TEST, but not ACTIVE Telephone Line Detection. Phone line works just fine and is coming thru the printer.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-04-2025 05:38 AM

HP Recommended

Hi @SMB2025 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Please go through the document below to check if he fax setup was done precisely.

How to fax with an HP printer or fax machine | HP® Support

 

If the issue persists, then follow the instructions given in the link below to troubleshoot further.

HP printers and fax machines - Resolve fax problems | HP® Support

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎03-04-2025 05:38 AM

HP Recommended

Hi @SMB2025 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Please go through the document below to check if he fax setup was done precisely.

How to fax with an HP printer or fax machine | HP® Support

 

If the issue persists, then follow the instructions given in the link below to troubleshoot further.

HP printers and fax machines - Resolve fax problems | HP® Support

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
1 person found this reply helpful
Was this reply helpful? Yes No
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