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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
OfficeJet 5740
Microsoft Windows 10 (64-bit)

I am trying to send faxes through Windows Fax & Scan on my HP Laptop, to my networked 5740. 

I have downloaded the Universal Fax Driver.  But I don't know where to go from there.  Any links you can point me to?  

 

Thanks,

 

==JJS==
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

From the Start menu click the gear icon and select Apps, there search for HP and look if the HP Universal Fax Driver is listed among the installed programs.

 

If it is not listed, download and install the HP Universal Fax Driver below:

https://ftp.hp.com/pub/softlib/software13/COL60874/ds-146586-1/UFD_JEDI_2.0.166_HPUFDDriver.exe

 

When completing the installation, print any page to the newly added HP Universal Fax Driver printer, then follow the steps on screen to select your printer.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

3 REPLIES 3
HP Recommended

Hi JJS,

You should not use Windows Fax & Scan, HP Universal Fax Driver uses its own interface.

 

Send your print job to the added HP Universal Fax Driver print queue, then within the shown print dialog select Local Devices for a USB connected printer or click Search for Network Printers and select your network-connected printer.

 

Check the bottom 'Add this printer to my printers and faxes folder) and press the Fax button.

 

Add the Fax number in the top box and press Add, then press the Send Fax button.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

 My installation is so screwed up.  I don't know if I have the HP Universal Fax Driver.  How can I tell?  

 

==JJS==
HP Recommended

From the Start menu click the gear icon and select Apps, there search for HP and look if the HP Universal Fax Driver is listed among the installed programs.

 

If it is not listed, download and install the HP Universal Fax Driver below:

https://ftp.hp.com/pub/softlib/software13/COL60874/ds-146586-1/UFD_JEDI_2.0.166_HPUFDDriver.exe

 

When completing the installation, print any page to the newly added HP Universal Fax Driver printer, then follow the steps on screen to select your printer.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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