Connecting the fax feature of my OfficeJet Pro 6978 printer

[WIJLH]

How do I connect the fax phone line of my OfficeJet Pro 6978 printer when I have a wireless router?  I keep getting a "Fax Line Noise Test" failure notice.   It recommends using a DSL line filter, but that didn't help.  I did not receive a phone line with the printer so I am using a different phone line.  All the other components of the Fax Hardware Test pass.

[Betty0610]

@WIJLH

Welcome to the HP Support Community.

You need to have a cord with connectors that have two wire leads and not four. 

Also, if you have a DSL/ADSL modem connected to your phone line for your Internet, you should be able to fax over the same phone line. To improve the chance of successful faxes, connect a microfilter to the same phone cord that connects to the printer’s 1-LINE connector. Obtain microfilters from your Internet Service Provider. If the DSL modem is shared on the same phone as the printer, then use a phone splitter to connect the two devices.

For further help follow this link: https://support.hp.com/in-en/document/c04935044

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Susnan]

It's wireless

[Betty0610]

@WIJLH

Please do try the troubleshooting steps as given and keep us posted.

[WIJLH]

Betty,

I still cannot get the fax test to PASS on the "Fax line Noise Test".  All the test reports refer to a "fax modem"---I have a wireless router.  Would that make a difference?  The telephone wall jack, the router, and the splitter are 4-pin, but the DSL silter I got is a 2-pin.  I'm assuming they are not compatible, so what do I do now to solve my problem?

[Betty0610]

@WIJLH

I recommend you contact the HP Support Team regarding this.

Click on this link – www.hp.com/contacthp/

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!