Connecting to scanner

[ChedzoyPete]

I have a HP OfficeJet Pro 8120e printer/scanner. Lap top computer recognises this okay and I can print. Now trying to use the scanner. Have down loaded the software/driver and installed HP scan helper. The problem is I get asked the Host name which I can see on the printer and type this in accurately, but then I get the message that the device cannot be found. Have turned both devices off and back on but still no success.. Any body know how to solve this problem?

[BeemerBiker]

you mentioned 8120- and 8122 but the software is the same

full feature driver July 2024 download file

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run "wsreset" from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here