Connection issue

[Fab973]

Hello,

I'm having some issues connecting my printer. I've been through all the solutions, including turning it off for a minute and turning it on again as well as getting some help from the HP virtual assistant. Unfortunately, after spending several hours trying several solutions, I'm starting to be desperate. Help would be very much appreciated.

Thanks & regards,

Fab

[KrazyToad]

@Fab973

I understand your concerns and I would like to help. We need to check few details first and we could try adding the printer as Airprint

- Do you have any Anti-virus software installed on your MAC? If you do, please deactivate it for now.

- Ensure the printer and the MAC are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display or by printing a Network Configuration Page

Next ensure your Mac and Printer have the latest updates

Printer Firmware: https://support.hp.com/in-en/document/c02919168

Mac update: https://support.apple.com/en-us/HT2015

After checking all those details and if the Ping Test is successful, Remove and Re-add the printer using Airprint. AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers.

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

6.) Try to print

Let me know how it goes😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Fab973]

Thanks for your help. I've checked everything you asked me to check. The thing is, my printer doesn't appear on AirPrint. I have another HP printers that does appear (an HP OfficeJet 7510) but not the DeskJet 2620 with which I have that issue. I disconnected and reconnected the printer several times, did some resets, but nothing works. 

Best regards,

Fab

[asmita6658]

@Fab973

Have you tried the ping test? 

[Fab973 · Accepted solution]

It's working again. What I did was to erase the app on my Mac, reset the printer, download the app again and start the installation from the beginning through the USB cable (not wifi). Later on, I was giving the choice to connect to wifi. I did it and it worked.

Thanks for your help again.

Regards,

Fab

[Riddle_Decipher]

@Fab973 I'm glad its been sorted,

let us know if you need anything else.

Have a good day.