Connectivity, Scanning and Update Issues with HP5255

[TobyK]

I have multiple problems with my 5255.

1.  The device occasionally shows a status of not connected or off-line.  I've already given it a static port and that has not corrected the problem.

2.  I can't scan (I used to be able to).  Again, it seems like the printer can't be found (even though it shows okay in the Windows status).

3.  Cycling power will sometimes correct these problems, but not always.

4.  HP desktop tools suggest updating drivers.  I've tried to install a firmware update dated this month and I get a status back that the printer is up to date.

This is a replacement unit that I got last month.  It replaced a unit I received in April of this year that died.

Suggestions welcome.

[sandytechy20 · Accepted solution]

@TobyK

Welcome to the HP support community.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign a manual IP address and that should fix the issue.

1. Make sure there is U.S. letter or A4 size, unused, plain paper in the input tray.

2. On the printer control panel, touch the Setup icon .

3. Touch Tools.

4. Swipe down the display, and then touch Network Configuration Page.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[TobyK]

I've set the address manually.  We'll see how it goes and I'll let you know.

[TobyK]

I think that may have gotten it.  I had one occurrence where I had to recycle power, but it's been behaving much better.  If it starts acting up again, I'll reach out.  Thanks so much!

[sandytechy20]

@TobyK

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.