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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP Envy 5661
When I try to scan a document to the computer (Dell Inspiron) I get an error message that scanning software has not been installed. It prints from that computer, why can't it scan to the computer? How do I install scanning software?
1 REPLY 1
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@Patricia-D

Thank you for joining the HP Community

 

Could you please help me with the operating system of the computer?

 

Keep me posted.

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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