Connexion scan problem

[buzzy440]

Hello, when my printer works perfectly in print or copy mode, I cannot scan.
I have an impossible message establishing the connection with the scanner.

hp laserjet pro 100 color mfp m175

Thanks for your help

[The_Fossette]

@buzzy440,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues scanning on the printer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you download and run the HP printer and scan doctor and it will automatically fix the scanning issues.

Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Scanning 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issues.  If no issue found close PSDR. 

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!