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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Trish222
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Message 1 of 2
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Flag Post

Continuing inability to scan with Envy 5055

‎11-27-2020 11:09 PM

HP Recommended
Product: iMac
Operating System: macOS 10.15 Catalina

I've actually had scanning problems since I bought my new circa 2017 iMac in 2018. I'd had a Canon printer for years that scanned wirelessly like crazy with no problems. The new iMac would no longer support that printer. So I bought a new Canon that was a piece of junk and stopped scanning very quickly. After it began to have problems doing everything, I bought the HP Envy 5055.

Well, it stopped wanting to scan pretty soon,tpp. . I think I've already uploaded an app to solve the problem the first time. I am being asked to do it again. I guess I will go through this song and dance. I am very frustrated. Worse than that but I am trying not to use expressive but "bad" language.

I get this message:

"Visit 123.hp to get the HP Smart app or other HP scanning software for your computer".
And I will do that, but I can't help thinking back to the good old days of my old Canon, where I could scan many pages )LOTS OF PAGES), I knew where the scans were and it was transparent how to affix them to an email, and it just kept going. I guess it would behoove me to call Apple support and ask about this. In the meantime, if anyone has any words of wisdom, please, feel free.

Thank you, Trish

Category:
1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎12-04-2020 10:59 AM - edited ‎12-04-2020 10:59 AM

HP Recommended

@Trish222, Welcome to the HP Support Community!

 

Are you able to print from your MAC?

There are different apps you can use to scan from your MAC.

Which app are you trying to use for scanning to assist you better?

Do you get any errors while scanning?

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Refer to this document to know how to scan from your MAC - How to scan

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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