Copier stuck in resize

[Aspire_PT]

I recently adjusted the copy settings to resize a photograph to a smaller size. Ever since then, any time I copy with the copier, the images print our extremely slow and the ink quality is more gray than a sharp black. I have reset the resizing to normal; i have reset the printer to factory settings several times; i have unplugged the unit from power. I have run print reports and done scan doctor; reports print out quickly and sharp, black ink. Every other option on the unit works fine - it scans, prints, receives faxes - all at normal speed and image quality. It is only  when copying  that the printer then goes super slow and the images don't come out sharp and black. 

[Rainbow23]

@Aspire_PT,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are facing copy quality issues with your HP OfficeJet Pro 8710 All-in-One Printer.

Don't worry as I have a few steps that should help fix this issue.

And here's the step by step guide for you in the link: Fixing Copy Quality Issues

If the issue persists then, you may update the firmware from the link: Firmware Update

Let me know how that works.
 

I hope you have a good day ahead.
 

[Aspire_PT]

Thank you for the recommendations. After completing all of the suggestions, including installing the updated firmware, the copier continues to perform the same - when I place a document to be copied, the copy comes out very slow, like each line is being printed individually versus the whole document coming out quickly in one action, and the ink quality is slightly more grey. The status report after the firmware update came out quickly and had vibrant black text.

Any further suggestions?

Thank you.

[Rainbow23]

@Aspire_PT,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

Please follow the steps provided below to restore the copy settings to its factory defaults: 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Settings.

5. Select which function you would like to restore to the original factory settings: Select Copy

Touch Restore. A message appears stating that the settings will be restored.

6. Touch Yes.

If the issue still persists, then you may need to contact phone support for further assistance at the link: www.hp.com/contacthp

I hope you have a good day ahead.

[Aspire_PT]

Apparently the paper type was still set on "photo". Not sure why when we reset all the settings this didn't default back to "paper" but nonetheless our copier is now working.

[Rainbow23 · Accepted solution]

@Aspire_PT,

I am happy to know that the issue has resolved and the printer is working fine.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Please click on Accept Solution to help others with similar issues. If you appreciate my assistance, please click on the thumbs up icon. Both icons are below this post.

You have a good day ahead.