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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-15-2021 07:01 PM

HP Recommended
Product: HP Color Laser Jet Pro M255dw
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Color Laser Jet Pro M255dw.... to make copies it says to use scanner glass or print-side up in the automatic document feeder.

 

In the instruction guide, there were just pictures. I am old, I don't do well with pictures and searching stuff.

I don't see scanner glass or a document feeder. 

 

Does this printer have a document feeder or scanner capabilities?

 

If so, how do I access these things? My old inkjet with the evaporating ink was a printer/copy/fax/scan and I got it, but the ink kept evaporating on me.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-16-2021 12:57 AM

HP Recommended

Hi,


This is a color printer only, it is not an MFP and it does not offer any feature than printing, it is not a copier or a scanner:

https://store.hp.com/us/en/pdp/hp-color-laserjet-pro-m255dw

 

If you use a mobile device, I suggest to Scan using your mobile device camera with the HP Smart app as a workaround:

https://support.hp.com/us-en/document/c03561640

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎01-16-2021 12:57 AM

HP Recommended

Hi,


This is a color printer only, it is not an MFP and it does not offer any feature than printing, it is not a copier or a scanner:

https://store.hp.com/us/en/pdp/hp-color-laserjet-pro-m255dw

 

If you use a mobile device, I suggest to Scan using your mobile device camera with the HP Smart app as a workaround:

https://support.hp.com/us-en/document/c03561640

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-16-2021 11:56 AM

HP Recommended

Thanks ShlomiL!

It is a very effective work-around! 

Jan

Was this reply helpful? Yes No
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