Copy Button = Blank Pages

[stancomputerman]

I have the exact same issue. I haven't been able to print from my mac so I was at least trying to use the copy functionality. It's as if I have no ink. The pages flow through but they are blank.  The printer acknowledges that ink levels are full and I can see the preview on the screen but nothing comes through to the paper.

[Kumar0307]

@stancomputerman, Welcome to the HP Support Community!

I understand the printer is printing blank pages. As the copies are also blank, this could be a hardware issue. Let us try these steps:

Update the printer firmware as shown in step 6 of this document.

Use an automated tool to clean the printhead

1. On the printer control panel, touch the Right Arrow () to display additional options.

2. Touch Setup (), and then touch Tools.

3. Touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

4. Evaluate the test page for print quality.

   • If you are satisfied with the print quality on the test page, touch No to return to the current print job.

   • If you are not satisfied with the print quality on the test page, touch Yes to continue to the next printhead cleaning stage.

     NOTE: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, you might need to start another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.

Print a Print Quality Diagnostics report, and then evaluate the results.

1. Load plain white paper into the input tray.

2. On the printer control panel, touch the Right Arrow () to display additional options.

3. Touch Setup (), touch the Down Arrow (), and then touch Reports.

4. Touch Print Quality Report. The Print Quality Diagnostics Report prints.

For more info, refer to - Color, Black Ink Not Printing, Other Print Quality Issues

Hope this helps! Keep me posted. 

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