Copy from Original

[Terri172]

Before HP upgraded their app. I was able to put a document on top of my scanner and hit copy and I would get a copy. There is no option anymore to make a copy from an original looks like I can scan it and print it that way, but that just seems silly because why would I have a scanner on my printer if it's not being able to be utilized. What am I missing?

[Jerry_57 · Accepted solution]

Hi @Terri172,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like you are experiencing an issue with your HP printer's copying functionality after the app upgrade. Here's what you can try to address this:
 

Check Printer Control Panel: Ensure that you are using the printer's own control panel rather than an app or computer software for direct copying. Most HP printers have a "Copy" button or similar option on the printer itself.
 

Printer Driver Updates: Make sure that both your printer drivers and firmware are updated to the latest versions. Official HP® Support. Sometimes updates can restore missing features or enhance functionality.
 

HP App: If you are using the HP app, HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site, check for any updates or changes in settings that might have affected the copying function. The app can sometimes substitute the physical copier control.


I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support