Copy function not working on OfficeJet 3830

[tg46]

My OfficeJet 3830 will no longer copy a document from the internal scanner or top feed scanner. My work around is to scan the document to the PC and then print it. Not very efficient! I have the latest software updates. I also have the latest WIN10 updates. No problems what so ever with printing & scanning or faxing. Printer is connected to my network via WiFi.

[Jeet_singh]

Hi @tg46,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues making copy from the printer. Don't worry we'll work together to help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Does that Scanner bulb light up?

Does the scanner bar move when you open the lid & press the copy button?

Have you checked if the unit can make a standalone copy? If ‘YES’ then it means the scan hardware of the All-in-One works fine.

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out bad, then it could be a possible hardware failure with the printer. I would recommend you contact our HP phone support for further assistance. 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[tg46]

The printer does not copy after I performed the Hard Reset.

No problems with the software since I am able to print, scan and fax.

When I copy from the printer menu screen, the scanner light does go on and moves the entire page, albight slowly. Only a blank page is ejected.

[Jeet_singh]

Hi @tg46,

As I understand you have followed the steps suggested and still having the issue. I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for further assistance. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,